Refund policy

Return & Refund Policy

All sales are final. Because every sticker order is custom-made to order, we're unable to accept general returns or refunds for change of mind, sizing, or preference. We assess damaged, defective, or incorrect items on a case-by-case basis.

Reprints instead of refunds
Since our stickers are custom-manufactured for each order, we offer free reprints rather than refunds when something goes wrong. To qualify for a reprint, you must return the original stickers to us, we're unable to issue a reprint without the originals back in hand.

Proof of purchase
To request a reprint or store credit, please provide proof of purchase and contact us either in person or by email within 7 days of receiving your order. Acceptable proof of purchase includes a physical or emailed receipt, a bank statement, or details confirming the date of purchase. The STKR Store reserves the right to decline a request if sufficient proof of purchase is not provided.

Damages and issues
Within 7 days of purchase or delivery, please inspect your order upon reception and contact us immediately if the item is defective, damaged, missing, or if you received the wrong item, so we can evaluate the issue and make it right.

Lost or stolen packages
The STKR Store is not responsible for packages confirmed as delivered to the address provided in the order but subsequently lost or stolen. Upon request, we will verify delivery details, including the address provided, tracking information, delivery date, and carrier information, to assist you in investigating the issue.

Chargebacks
The STKR Store investigates all chargebacks thoroughly. Any chargeback found to be fraudulent, made in bad faith, or filed for a legitimate purchase may result in immediate and permanent restriction of the customer's ability to make future purchases with The STKR Store.

Sale items and gift cards
Unfortunately, we cannot accept returns, exchanges, or reprints on sale items or gift cards.

Return shipping for reprints
To be eligible for a reprint, your original stickers must be returned to us in the same condition you received them. You'll also need your receipt or proof of purchase. Postage costs for returning originals, and any shipping costs incurred, are the customer's responsibility.

To start a reprint request, contact us at admin@thestkrstore.com. Please note that originals will need to be sent to our West Covina location/warehouse. Items sent back to us without first requesting a reprint will not be accepted.

You can always contact us with questions at admin@thestkrstore.com.